Aculabs reduces security incidents by 100% for clinical laboratory using Codeproof MDM

Customer facts

Industry Medical diagnostics

Location East Brunswick, NJ, United States

Website https://www.aculabs.com

Devices LG and Samsung

Platforms

Number of devices 500

Problem

Aculabs had a growing challenge. As an industry leader serving long-term care and sub-acute facilities across the Mid-Atlantic, it issued more than 500 company-owned devices to a highly mobile workforce.

"A significant portion of our staff includes mobile employees," said Dylan Smith from Aculabs. "We needed a solution to manage what our technicians could do and access on their devices."

They required strong communication features for a remote workforce and admin-level controls to maximize productivity while protecting PHI and supporting HIPAA compliance in clinical workflows.

After evaluating multiple MDMs, they found many struggled to reliably manage a large field-based fleet.

Solution

They selected the Codeproof platform, which could handle their fleet at scale and make day-to-day management simple with Android Enterprise fully managed mode and kiosk profiles.

"Codeproof’s user-friendly dashboard and easy deployment made it the right solution for just how many devices we currently have managed," said Smith.

Beyond core Codeproof MDM capabilities, Aculabs’ IT team leverages features that proved especially valuable:

HIPAA-aligned safeguards: Enforce device encryption, screen-lock with timeout, and role-based access. Remote lock and wipe protect PHI on lost or stolen devices. Activity logs support audit and incident response.
Push file: Distribute critical memos and SOP updates for staff acknowledgment with a single command.
Contacts manager: Remotely star key numbers so they appear as favorites and prevent deletion of specific clinical contacts.
Send SMS: Coordinate securely with the mobile workforce. Admins are notified if a recipient unsubscribes by replying, a visibility previously only available in the Codeproof console.
Disable airplane mode: Keeps Wi-Fi and cellular on so IT can message users and push apps without interruption.
Remote application start: Launch required apps for specimen pickup, routing, or reporting without user intervention.
Disable power off: If a device is lost or stolen, keeping it powered on maintains trackability for recovery.
App allow/deny lists and geofencing: Standardize access by role and location to reduce risk in clinical settings.

Since deployment in July 2018, Codeproof has reliably boosted productivity and reduced loss. Standard features like branding, app restrictions, and location tracking have simplified device recovery and fleet management.

Aculabs’ large-scale rollout was supported by Codeproof’s best-in-class customer service.

"The Codeproof team is both easily reached and receptive to our needs," said Smith.

With a Net Promoter Score of 9, they are extremely likely to recommend Codeproof.

Buy Now Free Trial

100%

Drop in security incidents

0

Unauthorized app infiltrations since installing Codeproof

9/10

Extremely likely to recommend Codeproof to a friend or colleague

Testimonial

"The Codeproof platform not only assists in fleet management, it has made retrieving company property far more reliable.
Customer support is always accessible, and the team consistently goes out of their way to ensure the MDM platform meets all of our needs." - Dylan Smith, Aculabs Inc.